Your Responsibilities

• Provide vision, leadership and strategic direction to our Claims Departments, across multiple locations.
• Define and closely monitor Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and claims trends to ensure top-quality handling by both internal teams and external providers.
  • Implement corrective actions when needed to maintain high standards.
• Continuously enhance processes to ensure quality, efficiency, and cost control within the claims function.
• Collaborate with internal & external resources to foster innovation and utilise technology to optimise efficiencies and deliver exceptional client results.
• Own the delivery of a best-in-class claims and risk management portal, leveraging optimal workflows & automation, and ensuring capabilities align with our business objectives and client requirements.
• Promote, develop and lead by our values, fostering a People-First culture.
• Instil a growth mindset within our teams, actively promoting, inspiring and enabling individual development.
• Organise and monitor daily workflow, productivity and service delivery for the teams.
• Promote, develop and enable our values and culture within the team and across the business.
• Operate within an agreed resource budget; prioritising and allocating resource effectively and recruiting suitable people in accordance with current employment legislation.
• Support, motivate and communicate relevant information to the team effectively, ensuring a strong service and retention-focused culture.
• Maintain own technical competence with an in-depth knowledge of all relevant products, market trends and underwriting guidelines to effectively assist with referrals and handle a variety of complex work.

What you’ll need

• 5+ years within management or leadership roles, with a reputation for leading change and improving client service standards.
• Exceptional interpersonal skills and leadership abilities, fostering a collaborative work environment, adaptability, and openness to change.
• An entrepreneurial and innovative mindset, constantly seeking new and creative approaches to problem-solving.
• Familiarity with the dynamics of claims handling in the UK motor and property insurance markets
• Proven negotiation skills, showcasing your ability to achieve favourable outcomes through effective communication and persuasion.
• Demonstrated ability to design strategic plans and effectively execute and manage their implementation, with a track record of achieving successful outcomes.
• Proficient analytical skills with the capability to independently organise work for yourself and the team
• You will be comfortable managing multiple complex stakeholder groups to support the delivery of results

What you’ll be rewarded with

• Competitive salary, bonus and benefits package, with 26 days holiday, excellent pensions contributions and a range of other benefits including death in service and private medical cover
• Hybrid working pattern, allowing flexibility to combine working from home with being office based, typically three days a week
• Be part of a Group which is driven by our shared ambition to do right by our customers and clients, and united by a common purpose to give all available profits to charity and good causes through our parent, The Benefact Group